Will my package reveal what's inside?
No. Orders are shipped in plain, unmarked packaging with no logos, product images, or descriptions visible on the outside of the box.
What will show up on my bank or credit card statement?
Billing typically appears under a discreet, generic descriptor rather than an explicit company name. Check your order confirmation email for the exact descriptor used, or contact customer service for details.
Is my personal and payment information secure?
Yes. All transactions are processed over a secure, encrypted (HTTPS/SSL) connection, and payment details are handled according to industry-standard security practices. Review our full Privacy Notice for details on how your data is collected and used.
Can I return or exchange a product?
Yes — for hygiene reasons, most intimate product retailers (including Adult Rose) have specific policies around returns and exchanges. Please review our Shipping & Returns page for full details before purchasing.
Who can see my order history?
Your order history is private and only accessible by logging into your account. We do not share customer order details with third parties for marketing purposes.
Still have questions?
Our customer service team is happy to help with any privacy or order-related questions. Contact us any time.