Last Updated: June 20, 2026

Adult Rose Shipping & Returns Policy

Thank you for shopping at Adult Rose ("Adult Rose," "AdultRose.com," "we," "our," or "us"). We are committed to providing premium intimate products and a professional shopping experience. Please carefully review the following Shipping & Returns Policy before placing an order.

By placing an order through AdultRose.com, you acknowledge and agree to the terms outlined below.

SHIPPING POLICY

Order Processing

Orders are generally processed within 1–3 business days after payment authorization and verification.

Processing times may vary during:

• Holidays

• Promotional periods

• New product launches

• High-volume sales events

• Unexpected inventory delays

Processing time and shipping transit time are separate.

Orders placed on weekends or holidays will begin processing on the next business day.

Order Verification

For fraud prevention and customer protection purposes, Adult Rose reserves the right to:

• Verify billing information

• Verify shipping information

• Request identification

• Contact customers before shipment

Orders may be delayed or canceled if verification cannot be completed.

Shipping Methods

Available shipping methods are displayed during checkout and may include:

• Standard Shipping

• Expedited Shipping

• Priority Shipping

• Express Shipping

Shipping availability may vary by destination.

Shipping Rates

Shipping charges are calculated at checkout based on:

• Package weight

• Package dimensions

• Delivery destination

• Selected shipping method

Shipping fees are non-refundable except where required by law.

Discreet Packaging

Adult Rose understands the importance of privacy.

Orders may be shipped in plain, discreet packaging that does not identify the contents of the shipment.

Package appearance may vary depending on warehouse location and carrier requirements.

While we strive to maintain discretion, Adult Rose cannot guarantee how shipping carriers handle packages after shipment.

Delivery Estimates

Estimated delivery dates are provided for convenience only.

Adult Rose does not guarantee delivery dates.

Delivery delays may occur due to:

• Weather conditions

• Natural disasters

• Carrier delays

• Customs inspections

• Labor disruptions

• High shipping volume

• Events beyond our control

Adult Rose shall not be liable for shipping delays caused by third parties.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Additional shipping fees may apply.

• Orders may be delayed.

• Packages may be returned or lost.

Adult Rose is not responsible for shipments sent to addresses supplied incorrectly by customers.

Refused Deliveries

If a customer refuses delivery of a shipment:

• Original shipping charges will not be refunded.

• Return shipping fees may be deducted.

• Additional fees may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility generally transfers to the recipient.

Adult Rose is not responsible for:

• Stolen packages

• Missing packages after confirmed delivery

• Delivery issues caused by carrier errors

Customers are encouraged to:

• Monitor tracking information

• Ship to secure locations

• Contact carriers promptly regarding delivery issues

We will reasonably assist customers in filing carrier claims when possible.

International Orders

International customers are responsible for:

• Import duties

• Customs fees

• VAT

• Taxes

• Regulatory compliance

Adult Rose is not responsible for products seized, delayed, restricted, or rejected by customs authorities.

Customers are responsible for determining whether products may legally be imported into their jurisdiction.

RETURNS POLICY

ALL SALES ARE FINAL

Due to the intimate nature of the products sold by Adult Rose and for the protection of our customers, ALL SALES ARE FINAL.

Adult Rose does not accept returns, exchanges, or refunds for products that have been:

• Delivered

• Opened

• Used

• Removed from original packaging

• Handled by the customer

This policy exists for hygiene, health, and safety reasons.

Once an intimate product leaves our facility, we cannot verify that it has remained unused or uncontaminated.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Adult toys

• Vibrators

• Dildos

• Masturbation devices

• Lubricants

• Oils

• Creams

• Personal care products

• Intimate accessories

• Clearance items

• Sale items

• Gift cards

• Downloadable products

• Opened products

• Used products

Damaged or Defective Products

If you receive a product that is:

• Damaged during shipping

• Defective upon arrival

• Missing components

• Incorrectly shipped

you must notify Adult Rose within 7 days of delivery.

Please provide:

• Order number

• Description of issue

• Photographs of packaging

• Photographs of the product

• Any relevant documentation

Adult Rose reserves the right to:

• Request additional information

• Verify the claim

• Determine whether replacement, store credit, or other resolution is appropriate

Manufacturer Warranties

Certain products may be covered by manufacturer warranties.

Where applicable:

• Warranty coverage is determined by the manufacturer.

• Warranty terms vary by brand.

• Customers may be directed to the manufacturer for warranty service.

Adult Rose does not provide warranties beyond those required by law.

Missing Items

Claims regarding missing items must be submitted within 7 days of delivery.

Failure to notify us within this timeframe may result in denial of the claim.

Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order enters fulfillment:

• Cancellation may not be possible.

• Shipping charges may not be refundable.

Adult Rose reserves the right to deny cancellation requests after processing has begun.

Chargebacks and Payment Disputes

Customers are encouraged to contact Adult Rose before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in:

• Account suspension

• Order cancellation

• Collection activity

• Legal action where permitted by law

Adult Rose maintains transaction records, shipment confirmations, carrier tracking information, and fraud prevention documentation for dispute resolution purposes.

Refund Eligibility Exceptions

Notwithstanding the "All Sales Are Final" policy, Adult Rose may provide refunds, replacements, or store credits in limited circumstances, including:

• Verified defective products

• Incorrect items shipped

• Duplicate charges

• Orders that cannot be fulfilled

• Situations required by applicable law

All such determinations are made solely at Adult Rose's discretion unless otherwise required by law.

CONTACT US

For shipping questions, order issues, or return inquiries, please contact:

Adult Rose
AdultRose.com

Email: support@adultrose.com
Website: www.AdultRose.com

Please include your order number and a detailed description of your inquiry to help us assist you promptly.

By placing an order through AdultRose.com, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy, including the ALL SALES ARE FINAL provision.